Senior Specialist - Product Quality Intelligence

On Holding
Zurich
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 4+ yearsSkills: ["Analytical thinking","Communication","Influencing stakeholders"]

Transform post-market product data into actionable quality intelligence by unifying warranty, returns, consumer feedback, product reviews, customer support, and product quality data. Build scalable dashboards and self-serve reporting to provide a single view of product performance across markets and production batches. Use advanced analytics, AI, and text mining to detect emerging quality trends, root causes, and recurring failure modes, enabling proactive interventions and executive-ready recommendations.

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FursaFursa
On Holding
On Holding
20 hours ago

Senior Specialist - Product Quality Intelligence

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Last checked: 13 hours agoStatus: Live

Job Summary

Transform post-market product data into actionable quality intelligence by unifying warranty, returns, consumer feedback, product reviews, customer support, and product quality data. Build scalable dashboards and self-serve reporting to provide a single view of product performance across markets and production batches. Use advanced analytics, AI, and text mining to detect emerging quality trends, root causes, and recurring failure modes, enabling proactive interventions and executive-ready recommendations.
Location: Zurich
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Integrate warranty, returns, consumer feedback, product reviews, customer support, and product quality data into a unified product quality intelligence model.
  • •Develop scalable dashboards and self-service reporting for a single view of product performance across markets, products, suppliers, factories, and production batches.
  • •Monitor product health to identify emerging quality trends, recurring defects, consumer pain points, and early quality risks.
  • •Translate quality data into clear, actionable recommendations for Product Creation, Product Quality, Sourcing, Manufacturing, Customer Experience, and Commercial teams.
  • •Measure the effectiveness of corrective actions and product improvements and support supplier performance reviews with fact-based insights.

Key Requirements

  • •4+ years of experience in business intelligence, product analytics, product quality analytics, consumer goods/sportswear/footwear/manufacturing, or e-commerce.
  • •Advanced SQL and experience with Power BI, Tableau, Looker, or similar visualization tools.
  • •Experience building scalable data models and working with large, complex datasets.
  • •Experience applying AI, text analytics, or natural language processing to consumer feedback, product reviews, returns, or warranty data.
  • •Strong analytical thinking with proven ability to translate data into business recommendations and influence cross-functional stakeholders.
Experience:4+ yearsConsumer goodsSportswearFootwearManufacturingE-commerceBusiness intelligenceProduct analytics
Skills:Analytical thinkingCommunicationInfluencing stakeholders
Tech Stack:SQLPower BITableauLookerAIText analyticsNatural language processingDashboards

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn