Welcomist Temporary - Boutique Torino

Hermes
Italy
Workplace: OnsiteFull timeEUR 27,000+ annuallyFunction: Product ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Interpersonal communication","Customer service orientation","Teamwork","Autonomy","Flexibility","Dynamism"]

Welcome clients with warm, hospitable service and build relationships to understand their needs. Manage customer queues via a dedicated app on Hermès devices and support Sales Associates during complex moments such as returns and reservations. Coordinate with Operations teams to ensure after-sales services and reservations delivery, assist with scheduling appointments, and oversee store event calendars while maintaining excellent store conditions with external suppliers.

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Hermes
Hermes
1 day ago

Welcomist Temporary - Boutique Torino

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Welcome clients with warm, hospitable service and build relationships to understand their needs. Manage customer queues via a dedicated app on Hermès devices and support Sales Associates during complex moments such as returns and reservations. Coordinate with Operations teams to ensure after-sales services and reservations delivery, assist with scheduling appointments, and oversee store event calendars while maintaining excellent store conditions with external suppliers.
Location: Italy
Workplace: Onsite
Employment Type: Full time · 2 months
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Welcome clients with a warm, hospitable greeting.
  • •Build strong relationships with clients to discover their needs and wishes.
  • •Manage customer queues through a dedicated app on Hermès devices.
  • •Assist Sales Associates and clients with complex situations involving returns and reservations.
  • •Support Operations by coordinating after-sales service and reservations delivery, and oversee/update the store calendar of events and appointments.

Pay and Benefits

Salary: EUR 27,000 annually
Perks:Meal AllowanceWellness Stipend

Key Requirements

  • •Bachelor’s degree preferably with a linguistic or fashion/luxury focus.
  • •Fluency in Italian and English; a third language is an advantage.
  • •Previous experience in similar roles, preferably in a luxury goods boutique or hospitality.
  • •Proficient with Excel and IT tools.
  • •Excellent interpersonal and communication skills with a customer service orientation, plus teamwork and autonomy.
Experience:1+ yearsLuxury retailHospitality
Education:Bachelor's
Skills:Interpersonal communicationCustomer service orientationTeamworkAutonomyFlexibilityDynamism
Languages:ItalianEnglish
Tech Stack:Excel

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn