IT Service Desk Analyst

Yum! Brands
Canada
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: associatesSkills: ["Customer service","Communication","Problem-solving","Analytical"]

Provide Level 1 IT support to KFC restaurant teams, handling incidents and service requests via phone, email, and online, while coordinating with ITSM tools and cross-functional teams to ensure timely resolution and customer satisfaction.

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Yum! Brands
Yum! Brands
2 months ago

IT Service Desk Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide Level 1 IT support to KFC restaurant teams, handling incidents and service requests via phone, email, and online, while coordinating with ITSM tools and cross-functional teams to ensure timely resolution and customer satisfaction.
Location: Canada
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide Level 1 Restaurant IT support via telephone, email or online, from initial contact to final resolution.
  • •Provide process-related training to users as necessary.
  • •Adhere to departmental processes and procedures.
  • •Contribute to improving the maturity of current operating processes and procedures.
  • •Cross-functional collaboration with other support teams and/or third-party partners to troubleshoot and resolve complex issues.

Pay and Benefits

Perks:Health InsuranceDentalPaid Leave

Key Requirements

  • •1-2 years IT support services experience.
  • •Experience supporting a wide variety of hardware and software platforms including POS servers, terminals and peripherals.
  • •Strong customer service orientation with excellent listening, interpersonal, written and oral communication skills.
  • •Solid analytical and problem-solving skills with the ability to handle confidential information.
  • •Working knowledge of ITSM tools (ServiceNow, Zendesk)
Experience:1-2 yearsQSRRestaurantRetailHospitality
Education:Associate's
Skills:Customer serviceCommunicationProblem-solvingAnalytical
Certifications:ITIL
Languages:French
Tech Stack:ServiceNowZendesk

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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