Yum! Brands

1 month ago

IT Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide Level 1 IT support to KFC restaurant teams, handling incidents and service requests via phone, email, and online, while coordinating with ITSM tools and cross-functional teams to ensure timely resolution and customer satisfaction.

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 1 Restaurant IT support via telephone, email or online, from initial contact to final resolution.
•Provide process-related training to users as necessary.
•Adhere to departmental processes and procedures.
•Contribute to improving the maturity of current operating processes and procedures.
•Cross-functional collaboration with other support teams and/or third-party partners to troubleshoot and resolve complex issues.

Pay and Benefits

Perks:Health InsuranceDentalPaid Leave

Key Requirements

•1-2 years IT support services experience.
•Experience supporting a wide variety of hardware and software platforms including POS servers, terminals and peripherals.
•Strong customer service orientation with excellent listening, interpersonal, written and oral communication skills.
•Solid analytical and problem-solving skills with the ability to handle confidential information.
•Working knowledge of ITSM tools (ServiceNow, Zendesk)

Experience:1-2 yearsQSRRestaurantRetailHospitality

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingAnalytical

Certifications:ITIL

Languages:French

Tech Stack:ServiceNowZendesk

Company Brief

Yum! Brands

Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Yum! Brands

1 month ago

IT Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 1 Restaurant IT support via telephone, email or online, from initial contact to final resolution.
•Provide process-related training to users as necessary.
•Adhere to departmental processes and procedures.
•Contribute to improving the maturity of current operating processes and procedures.
•Cross-functional collaboration with other support teams and/or third-party partners to troubleshoot and resolve complex issues.

Pay and Benefits

Perks:Health InsuranceDentalPaid Leave

Key Requirements

•1-2 years IT support services experience.
•Experience supporting a wide variety of hardware and software platforms including POS servers, terminals and peripherals.
•Strong customer service orientation with excellent listening, interpersonal, written and oral communication skills.
•Solid analytical and problem-solving skills with the ability to handle confidential information.
•Working knowledge of ITSM tools (ServiceNow, Zendesk)

Experience:1-2 yearsQSRRestaurantRetailHospitality

Education:Associate's

Skills:Customer serviceCommunicationProblem-solvingAnalytical

Certifications:ITIL

Languages:French

Tech Stack:ServiceNowZendesk

Company Brief

Yum! Brands

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor