CRM Associate - Fixed Term Contract

Deliveroo
London
Workplace: HybridFull timeFunction: Marketing & GrowthEducation: bachelorsSkills: ["Organizational skills","Communication","Collaboration","Attention to detail","Data-driven decision making"]

Own the day-to-day execution of regional CRM initiatives, coordinating the CRM calendar and delivering campaigns across email, push notifications, and in-app messaging. Build, QA, and deploy promotion set-ups, improve CRM processes and workflows, and lead CRM tests and experiments with cross-functional partners. Monitor performance and customer behaviour to optimize outcomes, while keeping stakeholders aligned on priorities, timelines, and dependencies.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

CRM Associate - Fixed Term Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the day-to-day execution of regional CRM initiatives, coordinating the CRM calendar and delivering campaigns across email, push notifications, and in-app messaging. Build, QA, and deploy promotion set-ups, improve CRM processes and workflows, and lead CRM tests and experiments with cross-functional partners. Monitor performance and customer behaviour to optimize outcomes, while keeping stakeholders aligned on priorities, timelines, and dependencies.
Location: London
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Marketing & Growth

Key Responsibilities

  • •Own day-to-day execution and coordination of regional CRM initiatives to ensure campaigns are delivered accurately and on time.
  • •Build, proof, deploy, and QA promotion set-up and CRM campaigns across email, push notifications, and in-app messaging.
  • •Identify opportunities to improve CRM processes, campaign workflows, and operational efficiency.
  • •Lead execution of regional CRM tests and experiments, partnering with stakeholders to prioritise learning opportunities.
  • •Monitor customer behaviour, campaign performance, and competitor activity to identify opportunities for optimisation.

Key Requirements

  • •Experience in CRM, lifecycle marketing, or digital marketing.
  • •Bachelor’s degree in Marketing, Business, or a related discipline (or equivalent practical experience).
  • •Experience delivering CRM campaigns using platforms such as Braze, Journey, or similar.
  • •Strong organisational skills to manage multiple projects and stakeholders.
  • •Comfort working in a fast-paced environment with changing priorities.
Experience:CRMLifecycle marketingDigital marketingData-driven marketing
Education:Bachelor's in Marketing, Business, or a related discipline
Skills:Organizational skillsCommunicationCollaborationAttention to detailData-driven decision making
Tech Stack:BrazeJourneyLookerTableauHTML

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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