Account Coordinator - Contact Center

Openlane
United States
Workplace: RemoteFull timeUSD 20 - 20 hourlyFunction: Executive & General ManagementExperience: 1+ yearsSkills: ["Attention to detail","Problem-solving","Communication","Time management","Organizational skills"]

Support the Contact Center by handling phone and email inquiries as the first impression for clients. Keep customer information and systems updated with strong attention to detail, resolve conflicts professionally, and coordinate internal communications on client requests. Assist Senior Account Managers with problem-solving in a high-volume call center environment while working fully remote across a defined weekly schedule.

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FursaFursa
Openlane
Openlane
4 days ago

Account Coordinator - Contact Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support the Contact Center by handling phone and email inquiries as the first impression for clients. Keep customer information and systems updated with strong attention to detail, resolve conflicts professionally, and coordinate internal communications on client requests. Assist Senior Account Managers with problem-solving in a high-volume call center environment while working fully remote across a defined weekly schedule.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Take phone and email inquiries for clients as the first point of contact.
  • •Maintain accurate customer/system notes to guide future interactions.
  • •Communicate internally on client requests as additional approvals or follow-up are needed.
  • •Assist Senior Account Managers in problem solving.
  • •Provide conflict resolution professionally while maintaining a professional demeanor.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •1+ years of experience in a high-volume customer service role, maintaining 10+ calls per hour.
  • •Strong attention to detail with the ability to keep systems updated accurately.
  • •Comfort working in a call center environment while working remotely.
  • •Excellent computer skills with Google Workspace.
  • •Strong time management, organizational, and written/verbal communication skills with professional phone etiquette.
Experience:1+ yearsHigh-volume customer serviceCall center
Skills:Attention to detailProblem-solvingCommunicationTime managementOrganizational skills
Tech Stack:Google Workspace

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn