Staff Data Center Operations Engineer

Crusoe
Denver
Workplace: OnsiteFull timeUSD 150,000 - 170,000 annuallyFunction: DevOps, Cloud & InfrastructureSkills: ["Problem-solving","Written communication","Relationship building","Urgency","Technical documentation"]

Own cross-site escalations for Crusoe’s GPU hardware issues, partnering with OEM/ODM engineering teams to drive root-cause resolution for complex components. Build platform-level standards by creating escalation playbooks, SOPs/runbooks, and technical training for site technicians. Serve as a senior technical presence at HQ, collaborating on sparing strategy, RMA processes, and next-generation GPU platform evaluations while traveling to support bring-ups and deployments.

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Crusoe
Crusoe
2 months ago

Staff Data Center Operations Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own cross-site escalations for Crusoe’s GPU hardware issues, partnering with OEM/ODM engineering teams to drive root-cause resolution for complex components. Build platform-level standards by creating escalation playbooks, SOPs/runbooks, and technical training for site technicians. Serve as a senior technical presence at HQ, collaborating on sparing strategy, RMA processes, and next-generation GPU platform evaluations while traveling to support bring-ups and deployments.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Own Tier 2/3 hardware escalations across all Crusoe sites by engaging OEM/ODM engineering teams to drive resolution.
  • •Root-cause complex hardware issues (PCIe, BMC, thermal, fabric) and produce reusable resolution documentation for the SiteOps org.
  • •Build and maintain platform standards by creating escalation playbooks, SOPs, runbooks, and field troubleshooting procedures for site teams.
  • •Develop OEM/ODM technical partnerships by serving as Crusoe’s technical voice in partner conversations and influencing hardware roadmaps.
  • •Serve as SiteOps’ senior technical representative at HQ and provide operational input on sparing strategy, RMA lifecycle management, and next-generation GPU evaluations.
Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionHsa AccountPaid ParentalLife InsuranceLong-term DisabilityLearning Budget401kCell PhoneCommuter Benefits

Key Requirements

  • •7+ years in data center operations, field engineering, or OEM/ODM technical support with hands-on GPU infrastructure experience.
  • •Direct experience deploying and supporting GPU platforms at scale across major OEMs/ODMs, including familiarity with SuperMicro and HPE platforms.
  • •Deep familiarity with server platform architecture and OEM escalation and RMA processes.
  • •Experience leading or contributing to large-scale GPU cluster bring-ups, including rack staging and production handoff.
  • •Experience developing SOPs/runbooks or field troubleshooting procedures and delivering technical training to technician teams.
Skills:Problem-solvingWritten communicationRelationship buildingUrgencyTechnical documentation
Certifications:SuperMicro Certified Engineer
Tech Stack:GPU infrastructureSuperMicroHPEOEMODMSuperMicro Certified EngineerPCIeBMCThermalFabricSOPsRunbooksTroubleshooting proceduresRMAGPU cluster bring-upsRack stagingGB300VR200AMD InstinctMI300X

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
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