Senior Manager - Global IT Operations Manager

Masdar
Abu Dhabi
Workplace: OnsiteContractFunction: Business OperationsExperience: 12-15 yearsEducation: bachelorsSkills: ["Leadership","Vendor management","Strategic thinking","Cross-functional collaboration","Problem-solving"]

Lead a product-driven IT operations function spanning cloud, infrastructure, digital workplace, service delivery, and enterprise platforms; drive platform governance, cross-domain collaboration, and vendor management to deliver reliable services and cost-efficient IT operations for Masdar.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Masdar
Masdar
2 months ago

Senior Manager - Global IT Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a product-driven IT operations function spanning cloud, infrastructure, digital workplace, service delivery, and enterprise platforms; drive platform governance, cross-domain collaboration, and vendor management to deliver reliable services and cost-efficient IT operations for Masdar.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Contract
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and align multiple IT operational domains: cloud platforms and FinOps; infrastructure, network and digital workplace; IT service delivery and automation; and the ServiceNow enterprise workflow platform.
  • •Ensure all domains operate as integrated products, not siloed services, with end-to-end accountability for service performance and user experience.
  • •Translate enterprise strategy into coordinated operational execution across domains.
  • •Establish and chair a weekly IT Operations Governance Forum, bringing together domain leads to review SLA performance, escalate cross-domain issues, align on roadmap dependencies, and cascade priorities.
  • •Own the IT Operations Service Catalogue, a published, versioned inventory of all IT services, their owners, SLAs, costs, and dependencies, maintained and reviewed quarterly with domain leads.

Key Requirements

  • •12–15+ years in IT operations, infrastructure, or platform leadership.
  • •Bachelor’s or master’s degree in IT, Engineering, or a related field.
  • •ITIL v4 (Managing Professional or Strategic Leader); Azure Solutions Architect (or equivalent cloud certification); TOGAF or enterprise-architecture exposure; FinOps certification (advantageous).
  • •Strong understanding of cloud platforms (Azure preferred), ServiceNow / enterprise workflow platforms, and digital workplace (M365).
  • •Proven ability to lead lean teams with high vendor leverage in outsourced SIAM operating models.
Experience:12-15 yearsRenewables and environment
Education:Bachelor's
Skills:LeadershipVendor managementStrategic thinkingCross-functional collaborationProblem-solving
Certifications:Azure Solutions ArchitectITIL v4
Languages:English
Tech Stack:AzureServiceNowM365ITILFinOpsIaC

Company Brief

Masdar
Masdar (Abu Dhabi Future Energy Company) is a state-owned clean energy developer, investor and operator advancing utility-scale solar, wind, storage and green hydrogen projects globally, targeting 100 GW of capacity by 2030.
Industry: Renewable Energy
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2006
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor