Services Lead, Stores - Full Time (Kingston, ON, CA, K7M 7H4)

Sephora
Canada
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Client service","Influencing peers","Feedback","Time management","Problem-solving"]

Lead Sephora sales-floor teams within a specific store location, ensuring Beauty Advisors execute the selling model and deliver outstanding client service. Monitor sales performance, coach and align team members with departmental goals, and support visual merchandising standards. Regularly act as Manager on Duty, manage zoning and staffing to meet client needs, and participate in interviewing as needed, representing Sephora values and driving store objectives.

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Sephora
Sephora
1 day ago

Services Lead, Stores - Full Time (Kingston, ON, CA, K7M 7H4)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead Sephora sales-floor teams within a specific store location, ensuring Beauty Advisors execute the selling model and deliver outstanding client service. Monitor sales performance, coach and align team members with departmental goals, and support visual merchandising standards. Regularly act as Manager on Duty, manage zoning and staffing to meet client needs, and participate in interviewing as needed, representing Sephora values and driving store objectives.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support all departments on the sales floor by ensuring teams execute Sephora’s selling model and provide outstanding client service.
  • •Monitor sales performance and identify opportunities to keep team members aligned with departmental goals.
  • •Support visual merchandising standards, maintain sales floor look and feel, and execute required animations and updates.
  • •Act as Manager on Duty, engage with cast and clients on-stage, and adjust zoning and staffing to meet client expectations.
  • •Participate in the interviewing process as needed and demonstrate Sephora values through employee engagement.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly
Perks:Learning Budget

Key Requirements

  • •1–3 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • •Proven ability to influence peers and provide feedback.
  • •Demonstrated strong client service skills.
  • •Demonstrated effective time management and problem-solving skills.
  • •Ability to support team execution of Sephora’s selling model and department goals.
Experience:1-3 years
Skills:Client serviceInfluencing peersFeedbackTime managementProblem-solving

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn