Mid-Market Outcomes Architect, Japan

Notion Labs
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Stakeholder management","Agency","Urgency","Problem structuring"]

Own workflow adoption, value delivery, and renewal outcomes for a book of named mid-market accounts in an AI-native world. Partner with Solutions Consultants on expansion qualification, planning, and shared account strategy while contributing to predictable NRR. Build and run mutual success plans, facilitate use-case consultations, troubleshoot and co-design Notion workspace workflows, and collaborate with Services to deliver measurable ROI.

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FursaFursa
Notion Labs
Notion Labs
3 days ago

Mid-Market Outcomes Architect, Japan

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Last checked: 4 hours agoStatus: Live

Job Summary

Own workflow adoption, value delivery, and renewal outcomes for a book of named mid-market accounts in an AI-native world. Partner with Solutions Consultants on expansion qualification, planning, and shared account strategy while contributing to predictable NRR. Build and run mutual success plans, facilitate use-case consultations, troubleshoot and co-design Notion workspace workflows, and collaborate with Services to deliver measurable ROI.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive workflow adoption and value realization for a book of named accounts so customers can deliver outcomes with Notion.
  • •Contribute to NRR through proactive renewal and expansion pipeline and product adoption.
  • •Partner with Solutions Consultants on account strategy for expansion and renewal, including owning flat and at-risk renewals.
  • •Define and maintain mutual success plans to guide AI transformation and demonstrate ROI via executive business reviews.
  • •Facilitate use-case consultations and identify workflow opportunities that increase customer value; engage Services when technical implementation needs arise.

Key Requirements

  • •5+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
  • •Ability to discover customer business problems, map workflows, and translate goals into practical implementation plans.
  • •Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows as a trusted advisor.
  • •Commercial awareness to partner on renewal risk, expansion potential, and account strategy.
  • •Ability to design workflows that drive usage-based consumption and connect adoption to measurable commercial outcomes.
Experience:B2B softwareCustomer successWorkflow automationAIProduct adoption
Skills:Customer empathyStakeholder managementAgencyUrgencyProblem structuring
Languages:JapaneseEnglish
Tech Stack:NotionAIWorkspacesWorkflows

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor