Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 93,150 - 126,500 annuallyFunction: SalesEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Community engagement"]

Lead branch performance by exceeding customer expectations, driving sales growth, and maintaining operational integrity in a high-volume retail banking environment. Inspire and coach colleagues to achieve individual and branch-wide sales goals, using a digital-first mindset that highlights mobile and online banking accessibility. Serve as an engaged community ambassador, strengthen relationships through local partnerships, and translate financial acumen into decisions that deliver results and meet profit-and-loss objectives.

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Citizens Bank
Citizens Bank
20 hours ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead branch performance by exceeding customer expectations, driving sales growth, and maintaining operational integrity in a high-volume retail banking environment. Inspire and coach colleagues to achieve individual and branch-wide sales goals, using a digital-first mindset that highlights mobile and online banking accessibility. Serve as an engaged community ambassador, strengthen relationships through local partnerships, and translate financial acumen into decisions that deliver results and meet profit-and-loss objectives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and deliver exceptional customer experiences across every interaction.
  • •Spearhead branch performance and sales growth, directing all colleague and sales activities to meet and exceed key targets.
  • •Coach and develop colleagues through coaching plans and continuous learning, helping them achieve personal and branch-wide goals.
  • •Combine financial acumen and strategic insights to guide decision-making and deliver branch results within profit and loss objectives.
  • •Act as a visible brand ambassador by connecting with the local community and strengthening partnerships with community and civic organizations to grow and retain customer relationships.

Pay and Benefits

Salary: USD 93,150 - 126,500 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveFlexible WorkLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •High School diploma (or equivalent) required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence and ensure world-class customer service and operational integrity in a high-volume branch environment.
  • •4 years of sales management experience in Retail or Branch Banking.
  • •Proven track record meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Ability to drive an exceptional customer experience validated through customer satisfaction surveys; comply with SAFE Act requirements including background checks and obtaining an NMLS unique identifier.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusCommunity engagement
Licenses:NMLS

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website