Call Center Representative - Remote

Qureos
Michigan, Kansas City
Workplace: RemoteFull timeUSD 25 - 100 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Problem-solving","Customer-oriented","Adaptability"]

Join a remote customer support team as a Call Centre Representative, serving as the first point of contact for wireless internet subscribers. Handle high volumes of inbound and outbound calls, understand customer needs, provide accurate information, and troubleshoot basic connectivity issues. Maintain detailed CRM records, process accounts, escalate complex cases, and meet quality and performance targets while collaborating with internal teams.

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FursaFursa
Qureos
Qureos
1 day ago

Call Center Representative - Remote

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 minutes agoStatus: Live

Job Summary

Join a remote customer support team as a Call Centre Representative, serving as the first point of contact for wireless internet subscribers. Handle high volumes of inbound and outbound calls, understand customer needs, provide accurate information, and troubleshoot basic connectivity issues. Maintain detailed CRM records, process accounts, escalate complex cases, and meet quality and performance targets while collaborating with internal teams.
Location: Michigan, Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage high volumes of inbound and outbound customer calls professionally.
  • •Assess customer needs and resolve enquiries efficiently on first contact.
  • •Provide accurate information using appropriate methods and tools.
  • •Troubleshoot basic technical issues related to customers’ internet service.
  • •Maintain detailed interaction records, process accounts, and escalate unresolved issues.

Pay and Benefits

Salary: USD 25 - 100 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a customer support or call centre role.
  • •Exceptional verbal and written communication with strong active listening skills.
  • •Ability to adapt to different customer characters and provide a customer-oriented experience.
  • •Strong problem-solving skills and the ability to handle issues effectively during calls.
  • •Proficiency using CRM systems and relevant computer software, with independent remote work capability.
Experience:TelecommunicationsTechnology
Skills:CommunicationActive listeningProblem-solvingCustomer-orientedAdaptability
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn