Customer Service Advisor (French Speaker)

Farfetch
Porto
Workplace: HybridContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Listening","Customer service"]

Customer Service Advisor in Porto, handling inquiries across chat, email and phone in English and French. You’ll provide product and service information, represent Farfetch to customers and partners, and support the order journey within a hybrid Porto-based team in a fixed-term contract.

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Farfetch
Farfetch
8 months ago

Customer Service Advisor (French Speaker)

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Last checked: 14 hours agoStatus: Live

Job Summary

Customer Service Advisor in Porto, handling inquiries across chat, email and phone in English and French. You’ll provide product and service information, represent Farfetch to customers and partners, and support the order journey within a hybrid Porto-based team in a fixed-term contract.
Location: Porto
Workplace: Hybrid
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
  • •Provide information with regards to products and services and other related inquiries;
  • •Be the face of Farfetch to our customers and partners alike.
  • •Deliver the highest levels of customer service to consumers and partners through every communication channel
  • •Support the Operations team in managing the order journey and customer care

Pay and Benefits

Perks:Health InsuranceUdemy

Key Requirements

  • •Experiences in customer service (1 year), in a fashion environment
  • •Fluent in English and French (mandatory)
  • •Proficient in the use of IT systems, both customer service specific and Windows packages
  • •Experience with written skills
  • •Experience with listening
Experience:1+ yearsFashion
Skills:CommunicationListeningCustomer service
Languages:EnglishFrench
Tech Stack:Windows

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn