ElevenLabs

1 week ago

Customer Success Lead - UK/I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and coach a high-performing Customer Success team across the UK&I region, owning regional NRR, retention, and expansion goals. Serve as a player-coach for priority accounts and model best-in-class success practices across renewal and post-sales cycles. Set strategic direction, monitor account delivery quality, and design repeatable playbooks for renewals, upsells, and adoption—partnering with Europe GTM and cross-functional leaders to drive cohesive execution.

Location: London, Dublin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a high-performing CS team across the UK&I region, owning NRR, retention, and expansion goals.
•Manage priority accounts directly and join key customer conversations as a player-coach, modeling best-in-class success practices.
•Drive complex post-sales and renewal cycles by unblocking issues, driving adoption, and identifying expansion opportunities.
•Set strategic direction for customer success initiatives aligned to company goals and market trends.
•Design repeatable playbooks for renewals, upsells, and adoption, automate workflows/tools, and monitor delivery quality across accounts to improve operational efficiency.

Travel: Low travel

Pay and Benefits

Perks:Learning BudgetRemote WorkTravel Allowance

Key Requirements

•10+ years of experience in Customer Success or post-sales roles within SaaS, ideally including UK&I accounts.
•5+ years of direct people leadership experience managing CSMs and coaching/developing talent.
•Demonstrated technical acumen to upskill the team on product capabilities, integrations, and data insights.
•Proven success exceeding renewal, expansion, and NRR goals through customer engagement and strategic account management.
•Expertise in CS methodologies and best practices (e.g., success planning, adoption frameworks, ROI storytelling, executive alignment) plus strong analytical skills.

Experience:SaaS

Skills:People leadershipCoachingAnalytical thinkingStrategic thinkingCustomer focus

Tech Stack:SalesforceGongSigmaPylon

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

ElevenLabs

1 week ago

Customer Success Lead - UK/I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London, Dublin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a high-performing CS team across the UK&I region, owning NRR, retention, and expansion goals.
•Manage priority accounts directly and join key customer conversations as a player-coach, modeling best-in-class success practices.
•Drive complex post-sales and renewal cycles by unblocking issues, driving adoption, and identifying expansion opportunities.
•Set strategic direction for customer success initiatives aligned to company goals and market trends.
•Design repeatable playbooks for renewals, upsells, and adoption, automate workflows/tools, and monitor delivery quality across accounts to improve operational efficiency.

Travel: Low travel

Pay and Benefits

Perks:Learning BudgetRemote WorkTravel Allowance

Key Requirements

•10+ years of experience in Customer Success or post-sales roles within SaaS, ideally including UK&I accounts.
•5+ years of direct people leadership experience managing CSMs and coaching/developing talent.
•Demonstrated technical acumen to upskill the team on product capabilities, integrations, and data insights.
•Proven success exceeding renewal, expansion, and NRR goals through customer engagement and strategic account management.
•Expertise in CS methodologies and best practices (e.g., success planning, adoption frameworks, ROI storytelling, executive alignment) plus strong analytical skills.

Experience:SaaS

Skills:People leadershipCoachingAnalytical thinkingStrategic thinkingCustomer focus

Tech Stack:SalesforceGongSigmaPylon

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor