Staff Technical Support Engineer
Emerson
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Proactive problem-solving","Customer orientation","Interpersonal communication","Teamwork","Independence/self-drive"]Provide first-line technical support for production flow systems, infrastructure, and service requests within SLA. Monitor application and infrastructure alerts, troubleshoot issues using system/data logs, and proactively resolve or escalate as needed. Manage and document case updates in ServiceNow, collaborate with Tier 2 engineers on escalations, and help maintain operating procedures. Support ad-hoc projects and perform 24x7 rotating shifts year-round.
