Client Services Specialist

Autodesk
Seoul, Tokyo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer satisfaction","Documentation","Content creation","Partner enablement","Adaptability","Ownership","Attention to detail","Trend identification"]

Provide front-line support to Autodesk customers and partners to ensure instant access to purchased software and correct handling of access, order, and license-related inquiries. Troubleshoot access issues, respond via phone/chat/web/email, maintain customer satisfaction and operational KPIs, and serve as a subject matter expert on policies and tools. Support partner onboarding and readiness via training, webinars, and shared knowledge-base content, collaborating with cross-functional teams and local sales.

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FursaFursa
Autodesk
Autodesk
6 hours ago

Client Services Specialist

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide front-line support to Autodesk customers and partners to ensure instant access to purchased software and correct handling of access, order, and license-related inquiries. Troubleshoot access issues, respond via phone/chat/web/email, maintain customer satisfaction and operational KPIs, and serve as a subject matter expert on policies and tools. Support partner onboarding and readiness via training, webinars, and shared knowledge-base content, collaborating with cross-functional teams and local sales.
Location: Seoul, Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure customers have immediate access to purchased software products, troubleshooting back-office systems and using tools to identify root causes of access issues.
  • •Provide responsive support to customers and partners across phone, chat, and web/email channels for order processing, product access, account sign-in, and license fulfillment inquiries.
  • •Conduct “how to” sessions and provide guidance on Autodesk Account features and capabilities.
  • •Create and maintain shared knowledge-base content and educate customers/partners on self-serve resources via hands-on training, webinars, and readiness call activities.
  • •Support partner enablement through onboarding/training and participation in forums and partner service reviews, collaborating with cross-functional teams and local sales on customer and order issues.

Key Requirements

  • •Minimum 3+ years in a customer-facing or client services position.
  • •Experience in a customer service environment.
  • •Meet or exceed operational KPIs (including on-time training and live support adherence).
  • •Strong verbal and written communication with a service-oriented approach.
  • •Fluent in English (speaking and writing); fluent in Japanese (speaking and writing) is required, with other languages (e.g., Korean) as an advantage.
Experience:3+ yearsCustomer service
Skills:TroubleshootingProblem-solvingCommunicationCustomer satisfactionDocumentationContent creationPartner enablementAdaptabilityOwnershipAttention to detailTrend identification
Languages:EnglishJapaneseKorean

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
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Glassdoor: 3.9
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