Senior Manager, Product Management - Chat Servicing Expansion

Discover Financial
Richmond, New York
Workplace: OnsiteFull timeUSD 200,700 - 229,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Data-driven mindset","Roadmap prioritization","Ambiguity handling","Influencing stakeholders"]

Own and evolve the Conversational Servicing platform for US Card, expanding chat’s extensibility beyond Card and onboarding additional lines of business. Lead product planning, sequencing, and roadmap execution using a data-driven test-and-learn approach, while partnering with tech teams for technical design requirements and delivery. Manage complex cross-functional dependencies, influence across job families, and prepare the chat platform for tenant onboarding to bring chat servicing to new customer segments.

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Discover Financial
Discover Financial
3 days ago

Senior Manager, Product Management - Chat Servicing Expansion

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and evolve the Conversational Servicing platform for US Card, expanding chat’s extensibility beyond Card and onboarding additional lines of business. Lead product planning, sequencing, and roadmap execution using a data-driven test-and-learn approach, while partnering with tech teams for technical design requirements and delivery. Manage complex cross-functional dependencies, influence across job families, and prepare the chat platform for tenant onboarding to bring chat servicing to new customer segments.
Location: Richmond, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Collaborate with cross-functional partners to understand customer, live chat agent, and business needs.
  • •Use data-driven experimentation to determine the most valuable intersections across customer, live chat agent, and business needs.
  • •Develop plans to grow chat servicing among US Card customers and begin reaching new customer audiences by onboarding additional lines of business.
  • •Prioritize and sequence the product roadmap to iteratively scale chat servicing to support additional customer needs and expand the platform beyond US Card.
  • •Partner with technical counterparts to define requirements for technical design and enable day-to-day delivery to optimize and scale the chat servicing platform.

Pay and Benefits

Salary: USD 200,700 - 229,100 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, etc.) or Business/Marketing.
  • •OR Bachelor’s degree in any field plus 4 years of Product Management experience.
  • •Translate business strategy and analysis into consumer-facing digital products (preferred).
  • •Demonstrate proficiency across Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership product areas.
  • •Collaborate with cross-functional partners to understand customer, live chat agent, and business needs.
Experience:4+ yearsProduct managementConsumer-facing digital products
Education:Bachelor's
Skills:Cross-functional collaborationData-driven mindsetRoadmap prioritizationAmbiguity handlingInfluencing stakeholders

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn