Assistance Coordinator RSA with French and Italian (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Full timeFunction: Executive & General ManagementSkills: ["Empathy","Patience","Communication","Calm under pressure","Collaboration","Reliability","Learning mindset","Data governance awareness"]

Serve as the first point of contact for customers in roadside emergencies, handling inbound calls and gathering key vehicle and customer details to deliver the right assistance. Coordinate towing, on-the-spot repairs, replacement vehicles, and follow-ups; manage back-office cases with service providers and update internal systems. For complex cross-border or stranded cases, coordinate international repatriation and escalations using AI- and analytics-enabled tools.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
3 hours ago

Assistance Coordinator RSA with French and Italian (m/f/d) (Bucarest, RO, 020339)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers in roadside emergencies, handling inbound calls and gathering key vehicle and customer details to deliver the right assistance. Coordinate towing, on-the-spot repairs, replacement vehicles, and follow-ups; manage back-office cases with service providers and update internal systems. For complex cross-border or stranded cases, coordinate international repatriation and escalations using AI- and analytics-enabled tools.
Location: Romania
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Answer inbound emergency calls, gather customer and vehicle information, and assess situations quickly and accurately.
  • •Arrange immediate roadside solutions such as towing, on-the-spot repairs, and replacement vehicle coordination.
  • •Process system-generated cases, coordinate emergency transport with providers, and update Allianz systems with case status and route changes.
  • •Arrange secondary services including car rental, vehicle pickup, taxi, hotel, and train bookings.
  • •Handle complex and cross-border cases, including vehicle repatriation, multi-provider escalations, and sensitive follow-ups with judgment and empathy.

Key Requirements

  • •B2+ French and B2+ English proficiency for customer interactions, internal communication, and cross-border case coordination.
  • •Calm, empathetic, and patient approach for emergency roadside situations.
  • •Strong communication skills to manage calls, system updates, and provider coordination simultaneously.
  • •Willingness to work shift-based hours (including evenings, nights, and weekends after training).
  • •Comfort working with digital tools and systems; experience with AI-assisted customer service or dispatch tools is a plus.
Skills:EmpathyPatienceCommunicationCalm under pressureCollaborationReliabilityLearning mindsetData governance awareness
Languages:FrenchItalianEnglish
Tech Stack:AIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn