VP, Customer Success

Reltio
United States
Full timeUSD 245,000 - 300,000Function: Customer Success & Account ManagementExperience: 15+ yearsEducation: bachelorsSkills: ["Persuasion","Negotiation","Consensus-building","Empathy","Communication"]

Lead Reltio’s global Customer Success organization to drive measurable outcomes from customers’ investment in the Context Intelligence AI-ready data platform. Own GRR, adoption, expansion, and advocacy, and serve as the executive voice of the customer across Product, Engineering, and Go-To-Market. Build scalable teams, define value realization frameworks, and develop playbooks and metrics across the customer journey from pre-sales to go-live and beyond.

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Reltio
Reltio
2 days ago

VP, Customer Success

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Job Summary

Lead Reltio’s global Customer Success organization to drive measurable outcomes from customers’ investment in the Context Intelligence AI-ready data platform. Own GRR, adoption, expansion, and advocacy, and serve as the executive voice of the customer across Product, Engineering, and Go-To-Market. Build scalable teams, define value realization frameworks, and develop playbooks and metrics across the customer journey from pre-sales to go-live and beyond.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Lead and scale a world-class, global Customer Success organization to support renewal rate improvement and churn reduction.
  • •Drive expansion within accounts through cross-sell and upsell, improving lifetime value via product adoption, customer satisfaction, and health scores.
  • •Define and operationalize a value realization framework tied to measurable customer outcomes, ensuring adoption of Reltio as a system of record across enterprise data ecosystems.
  • •Map the customer journey from pre-sales to implementation through go-live and value realization, defining metrics, listening points, and repeatable playbooks.
  • •Hire and scale the team, build onboarding and ramping processes, and lead customer engagement through executive councils and Customer Councils with marketing and customer events.

Pay and Benefits

Salary: USD 245,000 - 300,000

Key Requirements

  • •Bachelor’s degree, with preference for computer science or related degrees.
  • •15+ years of experience in highly regulated environments, including Life Sciences, Healthcare, and Financial Services.
  • •Experience with SaaS/PaaS and Infrastructure-as-a-Service (IaaS).
  • •Ability to manage influence through persuasion, negotiation, and consensus-building.
  • •Strong empathy for customers and a passion for revenue and growth, with deep understanding of value drivers in recurring revenue models.
Experience:15+ years
Education:Bachelor's
Skills:PersuasionNegotiationConsensus-buildingEmpathyCommunication
Languages:English
Tech Stack:MDMCloudSaaSPaaSIaaS

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn