1 day ago

Manager 2, Premier Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead a team of Technical Solutions Engineers delivering premier technical support to Datadog customers. Own team performance and accountability, partner with leadership on reviews and employee matters, and ensure onboarding, training, and certification readiness. Troubleshoot and resolve high-priority escalations, build documentation and knowledge base content across technologies, and drive initiatives that improve productivity, process, and procedures.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Manage, develop, coach, and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and work across Datadog integrations.
•Own team accountability and performance by partnering with upper management on performance reviews, performance plans, and employee relations for direct reports.
•Ensure successful training and onboarding of new hires, and guide the team through technical training, certifications, and development needs.
•Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations.
•Build documentation and knowledge base articles and drive projects/initiatives to improve team productivity, processes, and procedures.

Pay and Benefits

Perks:RsusEspp

Key Requirements

•Previous experience leading a team with a passion for people management and mentorship.
•Ability to guide technical training, certifications, and ongoing learning and development needs.
•Programming experience along with a basic knowledge of Linux.
•Strong client-centric thinking and the ability to use data to make informed decisions.
•Active contribution to open-source projects and participation in the engineering community (e.g., meetups).

Skills:People managementMentorshipClient-centric mindsetContinuous learningCritical thinking

Languages:English

Tech Stack:Linux

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

1 day ago

Manager 2, Premier Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Manage, develop, coach, and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and work across Datadog integrations.
•Own team accountability and performance by partnering with upper management on performance reviews, performance plans, and employee relations for direct reports.
•Ensure successful training and onboarding of new hires, and guide the team through technical training, certifications, and development needs.
•Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations.
•Build documentation and knowledge base articles and drive projects/initiatives to improve team productivity, processes, and procedures.

Pay and Benefits

Perks:RsusEspp

Key Requirements

•Previous experience leading a team with a passion for people management and mentorship.
•Ability to guide technical training, certifications, and ongoing learning and development needs.
•Programming experience along with a basic knowledge of Linux.
•Strong client-centric thinking and the ability to use data to make informed decisions.
•Active contribution to open-source projects and participation in the engineering community (e.g., meetups).

Skills:People managementMentorshipClient-centric mindsetContinuous learningCritical thinking

Languages:English

Tech Stack:Linux

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn