Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the local Carvana hub in Houston, driving market launch and day-to-day operations across logistics, consumer branding, and team engagement. Coach and develop a team of Customer Advocates through hiring, onboarding, performance check-ins, and goal setting. Monitor regular reports for upper management, proactively solve issues, and jump in hands-on—supporting customers with deliveries and maintaining a strong customer experience.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
•Lead and maintain team morale, engagement, and effectiveness.
•Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
•Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
•Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to help teams exceed goals.
•Excellent interpersonal and leadership skills with the ability to diagnose and solve problems while maintaining the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic thinking

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
•Lead and maintain team morale, engagement, and effectiveness.
•Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
•Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
•Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to help teams exceed goals.
•Excellent interpersonal and leadership skills with the ability to diagnose and solve problems while maintaining the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic thinking

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website