Technical Success Manager

Zscaler
Costa Rica
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Problem-solving","Communication","Presentation","Collaboration"]

Serve as the central post-sales point of contact for customers on their Zero Trust journey. Build strategic relationships, provide technical guidance on integrating and expanding Zscaler solutions, and manage escalations with internal and external teams. Use adoption insights to identify risks early and develop tailored mitigation plans. Contribute to customer success enablement through training and best-practice resources.

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FursaFursa
Zscaler
Zscaler
7 hours ago

Technical Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the central post-sales point of contact for customers on their Zero Trust journey. Build strategic relationships, provide technical guidance on integrating and expanding Zscaler solutions, and manage escalations with internal and external teams. Use adoption insights to identify risks early and develop tailored mitigation plans. Contribute to customer success enablement through training and best-practice resources.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and nurture relationships with key customer stakeholders to align customer objectives with Zscaler goals.
  • •Provide technical guidance and product insights for integrating and expanding Zscaler solutions via customized technical strategies.
  • •Manage escalations and coordinate resolutions with internal and external teams using technical expertise.
  • •Identify adoption insights and proactively develop risk mitigation plans to protect assigned accounts.
  • •Create and share training and best-practice guides to enhance the Customer Success team’s capabilities.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeavePensionLearning Budget

Key Requirements

  • •Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes in your domain.
  • •5+ years in a customer-facing role (e.g., Customer Success, Technical Account Management, or Sales Engineering) focused on cloud service architectures, web-based security, networking, or infrastructure solutions.
  • •Strong communication and presentation skills to consultatively shape and influence internal and external decisions.
  • •Strong technical acumen to align business challenges to the Zscaler portfolio to achieve business and security outcomes.
  • •Ability to analyze customer data to develop tailored adoption strategies and risk mitigation plans.
Experience:5+ yearsCustomer-facing rolesCloud servicesNetworking securityInfrastructure solutionsAI/ML
Skills:Relationship buildingProblem-solvingCommunicationPresentationCollaboration
Certifications:CISSPCCNPCCIENetwork+
Languages:FrenchPortuguese
Tech Stack:AI/MLCloudWeb-based securityNetworkingInfrastructureSD-WANMPLSSWGDLPVPNsCASB

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn