Service Delivery Engineer 1

Dell
Kansas, Washington
Workplace: RemoteFull timeUSD 62,117.5 - 80,465Function: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Problem-solving","Communication","Documentation","Independent work","Prioritization"]

Support Dell’s data center delivery operations by installing, rack, stacking, cabling, and decommissioning servers, network equipment, and storage devices. Perform break/fix repairs and monitor infrastructure alarms, incidents, and service requests using established procedures and SLAs. Deliver customer-specific support, maintain accurate documentation and ticket hygiene, and participate in a rotating 24x7 on-call schedule to resolve critical service-impacting issues.

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Dell
Dell
3 days ago

Service Delivery Engineer 1

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Last checked: 1 hour agoStatus: Live

Job Summary

Support Dell’s data center delivery operations by installing, rack, stacking, cabling, and decommissioning servers, network equipment, and storage devices. Perform break/fix repairs and monitor infrastructure alarms, incidents, and service requests using established procedures and SLAs. Deliver customer-specific support, maintain accurate documentation and ticket hygiene, and participate in a rotating 24x7 on-call schedule to resolve critical service-impacting issues.
Location: Kansas, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Install, rack, stack, cable, and decommission servers, network equipment, and storage devices in the data center environment.
  • •Perform hardware break/fix by replacing server components, network devices, power supplies, drives, and memory.
  • •Monitor data center infrastructure and respond to alarms, incidents, and service requests per established procedures and SLAs.
  • •Perform specific delivery support activities for a single customer and help coordinate technical/process documentation.
  • •Participate in a rotating on-call schedule to support 24x7 operations and respond to critical incidents outside normal business hours.

Pay and Benefits

Salary: USD 62,117.5 - 80,465

Key Requirements

  • •1+ year of experience supporting servers or storage equipment in a data center environment.
  • •Strong problem-solving, communication, and documentation skills.
  • •Ability to manage multiple priorities and work independently.
  • •Adaptable to changing environments and operational requirements.
  • •Able to meet physical and security requirements, including forklift certification, lifting up to 50 lbs, and obtaining a Secret Clearance.
Education:Bachelor's
Skills:Problem-solvingCommunicationDocumentationIndependent workPrioritization
Certifications:Forklift certification
Tech Stack:AWSAzureITIL

Eligibility

Security Clearance:Secret

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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