Customer Care Representative -Full Time

Associated Banc-Corp
United States
Workplace: OnsiteFull timeUSD 17 - 26.14 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Empathy","Professionalism","Communication","Problem-solving","Collaboration"]

Serve as the friendly, knowledgeable voice customers rely on by responding to inquiries via phone and email, resolving questions, and troubleshooting account or technical issues. Promote bank products and services that meet customer needs while maintaining professionalism and strong customer relationships. Support compliance with bank policies and regulations, collaborate across teams to improve experiences, and mentor/train new team members to ensure consistent service quality.

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Associated Banc-Corp
Associated Banc-Corp
2 days ago

Customer Care Representative -Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the friendly, knowledgeable voice customers rely on by responding to inquiries via phone and email, resolving questions, and troubleshooting account or technical issues. Promote bank products and services that meet customer needs while maintaining professionalism and strong customer relationships. Support compliance with bank policies and regulations, collaborate across teams to improve experiences, and mentor/train new team members to ensure consistent service quality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
  • •Troubleshoot and resolve complex account or technical issues using available tools and resources.
  • •Promote bank products and services that meet customers’ needs.
  • •Mentor and train new team members to ensure consistent, high-quality service delivery.
  • •Uphold compliance with all bank policies, procedures, and regulations.

Pay and Benefits

Salary: USD 17 - 26.14 hourly
Perks:401kPensionPaid LeaveParental LeaveEquity

Key Requirements

  • •High school diploma or equivalent.
  • •Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
  • •Respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
  • •Troubleshoot and resolve complex account or technical issues using available tools and resources.
  • •Bilingual English/Spanish proficiency is preferred.
Education:High School
Skills:EmpathyProfessionalismCommunicationProblem-solvingCollaboration
Languages:EnglishSpanish

Company Brief

Associated Banc-Corp
Associated Banc-Corp is a bank holding company providing retail, commercial, and wealth management services across the Midwest. It offers checking, lending, treasury, mortgage, and investment solutions for consumers, businesses, and institutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Green Bay, United States
Founded: 1964
WebsiteLinkedIn