Manager, Customer Success Managers, EMEA

GitLab
Austria, Germany
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Mentorship","Leadership","Communication","Interpersonal skills","Analytical thinking","Strategic thinking","Collaboration","Problem-solving","Feedback"]

Lead the Customer Success Managers (CSMs) for EMEA and help deliver customer outcomes across onboarding, adoption, executive business reviews, and successful renewals. Mentor and enable the team to exceed growth and retention forecasts while elevating core knowledge, communication, and execution. Partner with the CSD Director and other leaders to drive OKRs, improve processes and tools, manage staffing, and build senior customer relationships.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
GitLab
GitLab
2 months ago

Manager, Customer Success Managers, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Customer Success Managers (CSMs) for EMEA and help deliver customer outcomes across onboarding, adoption, executive business reviews, and successful renewals. Mentor and enable the team to exceed growth and retention forecasts while elevating core knowledge, communication, and execution. Partner with the CSD Director and other leaders to drive OKRs, improve processes and tools, manage staffing, and build senior customer relationships.
Location: Austria, Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Mentor and enable CSMs to exceed company growth and retention forecasts.
  • •Manage a team of CSMs to ensure account health through onboarding, stage adoption, executive business reviews, and renewals.
  • •Work with the Customer Success Director to set and manage goals, responsibilities, and expectations for CSM performance.
  • •Provide leadership and guidance to coach, motivate, and develop team members, including timely feedback.
  • •Manage resource assignments and staffing levels, implement improvements to processes and tools, and represent leadership with customers during escalations.

Pay and Benefits

Perks:Health InsurancePaid LeaveEquityLearning BudgetParental Leave

Key Requirements

  • •Proven track record in software/technology sales, consulting, or customer success.
  • •Experience leading teams and building/scaling customer success management practices, including driving software adoption.
  • •Knowledge of software development lifecycle processes, agile and/or DevOps practices.
  • •Experience managing globally distributed teams and leading managers with strong communication and leadership presence.
  • •Fluent German and ability to connect technology with measurable business value.
Experience:Customer successSoftwareTechnology salesConsultingDevOpsAgile
Skills:MentorshipLeadershipCommunicationInterpersonal skillsAnalytical thinkingStrategic thinkingCollaborationProblem-solvingFeedback
Languages:German
Tech Stack:KubernetesDockerAWSGCPAzureSASTDASTAgileDevOpsCloudContainer technologies

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn