Customer Care Quality Assurance Analyst

Commerce Bancshares
St. Louis
Workplace: HybridFull timeUSD 19 - 21.9 hourlyFunction: QA, Test & Release EngineeringEducation: associatesSkills: ["Customer satisfaction focus","Attention to detail","Organizational skills","Communication","Adaptability"]

Serve as a customer care quality assurance point of contact for deposit products and consumer loans. You’ll respond to inquiries across mailboxes and assist with basic paperwork and data entry, including live chat, email, and phone questions. Maintain service level agreement timelines, stay current on product knowledge through training, and escalate issues appropriately while helping resolve customer concerns and supporting help desk operations.

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FursaFursa
Commerce Bancshares
Commerce Bancshares
3 days ago

Customer Care Quality Assurance Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a customer care quality assurance point of contact for deposit products and consumer loans. You’ll respond to inquiries across mailboxes and assist with basic paperwork and data entry, including live chat, email, and phone questions. Maintain service level agreement timelines, stay current on product knowledge through training, and escalate issues appropriately while helping resolve customer concerns and supporting help desk operations.
Location: St. Louis
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to general information inquiries from multiple mailboxes and servicing needs within service level agreement timeframes.
  • •Process basic paperwork, perform computer entries, and follow up with customers to ensure issue resolution.
  • •Support basic inquiries received via live chat, email, or telephone.
  • •Stay current on product knowledge and administrative requirements through trainings.
  • •Identify, escalate, and resolve requests appropriately while serving as a subject matter expert for at least one skill and assisting with help desk calls as needed.

Pay and Benefits

Salary: USD 19 - 21.9 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid Personal

Key Requirements

  • •Associate’s degree in Business Administration or equivalent combination of education and experience required.
  • •1+ year related customer service experience preferred.
  • •Retail banking call center experience preferred.
  • •Basic knowledge of compliance and security procedures.
  • •Strong data entry skills with the ability to maintain confidentiality and handle multiple priorities.
Experience:Retail bankingCustomer serviceCall center
Education:Associate's
Skills:Customer satisfaction focusAttention to detailOrganizational skillsCommunicationAdaptability
Tech Stack:Microsoft WordMicrosoft ExcelOutlookLive chatEmailTelephoneHelp desk

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn