Customer Success Manager - SAP Academy for Customer Success - Sydney and Melbourne (Hybrid) (North Sydney, NSW, AU, 2060)

SAP
Australia
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Problem-solving","Project management","Creative thinking","Emotional intelligence"]

Guide customers through their business journey with SAP Cloud solutions by driving satisfaction, retention, renewals, references, and upsells. As part of the SAP Academy for Customer Success learn-apply program, you’ll complete classroom and field phases, develop solution-portfolio expertise, manage customer milestones, and coordinate resources across SAP to maintain customer health and achieve business-case outcomes.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Academy for Customer Success - Sydney and Melbourne (Hybrid) (North Sydney, NSW, AU, 2060)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP Cloud solutions by driving satisfaction, retention, renewals, references, and upsells. As part of the SAP Academy for Customer Success learn-apply program, you’ll complete classroom and field phases, develop solution-portfolio expertise, manage customer milestones, and coordinate resources across SAP to maintain customer health and achieve business-case outcomes.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases with your CSM team.
  • •Serve as the strategic point of contact for customers in your assigned solution portfolio and coordinate SAP resources to maintain customer health.
  • •Oversee key customer milestones across the lifecycle from deal signature through system provisioning, implementation monitoring, and business case achievement.
  • •Manage solution-portfolio retention and drive customer value realization through ongoing engagement.
  • •Develop solution/industry knowledge and communication skills through onboarding, on-the-job training, and mentoring.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and resolve issues/escalations to ensure customer satisfaction and continuity.
  • •Strong cooperative approach across internal and external stakeholders.
  • •Ability to quickly learn, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, including uses and ethics, to identify business problems solvable with AI.
Experience:2-3 years
Skills:Strategic guidanceProblem-solvingProject managementCreative thinkingEmotional intelligence
Languages:English
Tech Stack:SAPSAP SuccessFactorsSAP Supply Chain ManagementAI

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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