Claims Officer with Arabic and English (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Empathy","Patience","Professional communication","Attention to detail","Organizational skills","Collaboration","Continuous learning","Service improvement mindset"]

Handle inbound/outbound customer calls and emails in Arabic and English for insurance claims inquiries, delivering clear, empathetic guidance and accurate information. Maintain and update customer and case records in relevant systems, manage high volumes of requests efficiently, and escalate complex cases to team leaders. Contribute to continuous service improvement through feedback and process enhancements while completing training and complying with internal standards and compliance requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
12 hours ago

Claims Officer with Arabic and English (m/f/d) (Bucarest, RO, 020339)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Handle inbound/outbound customer calls and emails in Arabic and English for insurance claims inquiries, delivering clear, empathetic guidance and accurate information. Maintain and update customer and case records in relevant systems, manage high volumes of requests efficiently, and escalate complex cases to team leaders. Contribute to continuous service improvement through feedback and process enhancements while completing training and complying with internal standards and compliance requirements.
Location: Romania
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Handle inbound and outbound calls and emails from customers in Arabic and English with professionalism and care.
  • •Correspond with customers politely and empathetically to maintain high satisfaction across touchpoints.
  • •Provide accurate claims information, guidance, and advice to customers with clarity.
  • •Record and update customer data and case information accurately in relevant systems and applications.
  • •Escalate complex cases to the team leader or designated colleagues and contribute to continuous operational process improvement.

Key Requirements

  • •Fluent Arabic (C1 or above) for daily customer communication.
  • •Strong English skills (B2 or above) in writing and speaking.
  • •Customer-first mindset with empathy, patience, and professional communication in challenging situations.
  • •Strong attention to detail for recording and updating customer and case information accurately in digital systems.
  • •Comfort working with digital tools and systems (CRM platforms or AI-assisted customer service tools are a plus).
Skills:EmpathyPatienceProfessional communicationAttention to detailOrganizational skillsCollaborationContinuous learningService improvement mindset
Languages:ArabicEnglish
Tech Stack:CRMAI-assisted customer service toolsDigital systemsApplications

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn