Special Account Representative - Contingent Worker

Carpenter Technology
Vienna
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Customer account management","Planning","Organizing","Problem-solving","Communication"]

Serve as the primary liaison between customers and Carpenter, owning day-to-day account support and total account management. Anticipate customer needs and manage demand changes to prevent material shortages through replenishment and availability reviews. Handle scheduling/planning, inventory, pricing, contract review, and specification interpretation while partnering with internal departments to resolve issues and drive transactional improvement projects. Maintain reporting and customer documentation, and mentor peers on system and process challenges.

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Carpenter Technology
Carpenter Technology
5 hours ago

Special Account Representative - Contingent Worker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary liaison between customers and Carpenter, owning day-to-day account support and total account management. Anticipate customer needs and manage demand changes to prevent material shortages through replenishment and availability reviews. Handle scheduling/planning, inventory, pricing, contract review, and specification interpretation while partnering with internal departments to resolve issues and drive transactional improvement projects. Maintain reporting and customer documentation, and mentor peers on system and process challenges.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own daily processes for assigned accounts, anticipating needs and coordinating overall account support.
  • •Conduct replenishment reviews and evaluate reserved material to meet immediate customer requirements.
  • •Manage demand changes proactively to avoid future material shortages.
  • •Review activity reports/message queue daily, resolve errors independently, and implement permanent corrective actions.
  • •Modify and create data warehouse reports, develop account documentation, and lead transactional improvement projects.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVision401kDisability CoverageFlexible Spending

Key Requirements

  • •High school diploma required; two- or four-year undergraduate degree in business preferred.
  • •2–4 years of customer account management experience.
  • •Prefer experience in a manufacturing setting.
  • •Ability to independently resolve account/order issues and apply corrective actions to open orders.
  • •Knowledge of corporate/department/quality/regulatory policies and ability to adhere to them.
Experience:2-4 yearsManufacturing
Education:High School
Skills:Customer account managementPlanningOrganizingProblem-solvingCommunication
Tech Stack:Data warehouse

Company Brief

Carpenter Technology
Develops and manufactures specialty metals and engineered materials used in aerospace, defense, medical, energy, and industrial applications. The company focuses on high-performance alloys, additive manufacturing materials, and precision components.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Reading, United States
Founded: 1889
WebsiteLinkedIn