Customer Service Broker

Aon
Wellington
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Proactive problem-solving","Self-starter","Autonomy","Organizational skills"]

Work with a team to handle customer enquiries from internal teams, external vendors, and third-party suppliers, ensuring a high level of customer service. Serve as a front-line contact for clients, negotiate policy terms and conditions with insurers to deliver positive outcomes, and support client renewals using organisational protocols. Ideal candidates bring insurance/finance knowledge or customer/call-centre experience and can adapt communications while using Office products and new systems.

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FursaFursa
Aon
Aon
6 days ago

Customer Service Broker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Work with a team to handle customer enquiries from internal teams, external vendors, and third-party suppliers, ensuring a high level of customer service. Serve as a front-line contact for clients, negotiate policy terms and conditions with insurers to deliver positive outcomes, and support client renewals using organisational protocols. Ideal candidates bring insurance/finance knowledge or customer/call-centre experience and can adapt communications while using Office products and new systems.
Location: Wellington
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a front-line point of contact for clients and manage their enquiries.
  • •Take enquiries from internal teams, external vendors, and third-party suppliers.
  • •Negotiate policy terms and conditions with insurers to drive positive outcomes for clients.
  • •Assist with client renewals in line with organisational protocols.
  • •Ensure customers are serviced to a high level.

Key Requirements

  • •Come from a similar background in insurance or finance, or have experience from a customer, call centre, or solution-driven environment.
  • •Bring a customer-first mentality and a proactive problem-solving approach.
  • •Be a motivated self-starter who can work with a level of autonomy once up and running.
  • •Have strong organisational skills and the ability to prioritise your work.
  • •Be confident using Office Products and able to learn new systems.
Skills:CommunicationProactive problem-solvingSelf-starterAutonomyOrganizational skills
Tech Stack:Microsoft OfficeOffice Products

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor