Portfolio Leader, Commercial Professional Services

Benchling
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Influence and persuasion","Standards enforcement","Cross-team collaboration","Forecasting discipline","Partner governance"]

Own the commercial performance of Benchling’s EMEA professional services portfolio, covering Strategic and SMB segments. Drive delivery quality for bespoke implementations, keep engagements on time and on budget, and ensure customers achieve time-to-value and adoption. Build repeatable scoping-to-delivery motion, set SOW and pricing governance, and govern delivery frameworks and partner capacity to scale services without sacrificing quality.

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FursaFursa
Benchling
Benchling
3 days ago

Portfolio Leader, Commercial Professional Services

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Last checked: 23 hours agoStatus: Live

Job Summary

Own the commercial performance of Benchling’s EMEA professional services portfolio, covering Strategic and SMB segments. Drive delivery quality for bespoke implementations, keep engagements on time and on budget, and ensure customers achieve time-to-value and adoption. Build repeatable scoping-to-delivery motion, set SOW and pricing governance, and govern delivery frameworks and partner capacity to scale services without sacrificing quality.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own EMEA services bookings and forecast accurately across bespoke, packaged, and partner-delivered work.
  • •Drive delivery quality and customer outcomes for Strategic and SMB custom implementations, ensuring timelines, budgets, and committed outcomes are met.
  • •Own the scoping-to-delivery motion (qualification through SOW and handoff) and keep it repeatable and low-friction.
  • •Set standards for SOW scoping quality, pricing, and margin; review and approve custom SOWs against risk thresholds.
  • •Own EMEA packaged services and govern partner lifecycle, methodology adherence, capacity strategy, and reporting on KPIs to CX leadership.

Key Requirements

  • •7+ years owning complex commercial engagements end to end in professional services, consulting, or delivery.
  • •Proven ownership of bookings, revenue, and margin outcomes, including scoping, pricing, forecasting, and estimate-at-completion discipline.
  • •Track record of influencing and enforcing standards across teams without directly managing them.
  • •Experience delivering both high-volume standardized services (packaged/advisory/smaller projects) and custom enterprise engagements.
  • •Experience enabling and governing third-party consulting or system integration partners for technical implementations.
Experience:Professional servicesConsultingDeliveryPartner ecosystemEMEASaaSCloud
Skills:Influence and persuasionStandards enforcementCross-team collaborationForecasting disciplinePartner governance
Tech Stack:AgileCloudSaaS

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor