Customer Success Lead

Own clinical customer adoption in Japan as the first on-the-ground clinical operations presence. Lead onboarding and implementation from discovery to go-live, train clinicians during critical adoption phases, and map real Japanese care workflows so Heidi’s templates and outputs fit local practice. Triage clinical and template questions, escalate when needed, and capture field learnings to improve Heidi with Customer Success and Product. Build and scale Japan enablement playbooks and self-serve resources.