Senior Staff Engagement Manager

Kong
United States
Workplace: OnsiteFull timeUSD 137,900 - 190,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Organization","Multitasking","Escalation management","Relationship building"]

Own and lead selected simultaneous customer engagements across the post-sales lifecycle, driving prescriptive outcomes through delivery and value realization. Partner with customers to analyze scope, requirements, timelines, and business impact, managing project planning, milestones, and engagement deliverables. Resolve escalations and risks with technical, business, and executive stakeholders, and support professional services operations including PSA tool reporting, forecasting, and staff/utilization management.

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FursaFursa
Kong
Kong
1 day ago

Senior Staff Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own and lead selected simultaneous customer engagements across the post-sales lifecycle, driving prescriptive outcomes through delivery and value realization. Partner with customers to analyze scope, requirements, timelines, and business impact, managing project planning, milestones, and engagement deliverables. Resolve escalations and risks with technical, business, and executive stakeholders, and support professional services operations including PSA tool reporting, forecasting, and staff/utilization management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own and lead selected simultaneous billable customer engagements across the customer lifecycle, managing expectations and driving prescriptive outcomes.
  • •Analyze engagement scope and requirements with customers and stakeholders to deliver business outcomes end to end.
  • •Lead project management activities including kickoffs, project charters, deliverables, schedules, and milestone tracking.
  • •Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, and status reports.
  • •Drive resolution of internal and customer escalations and project risks while supporting professional services operations, including resource assignment, close process, onboarding, and reporting on business metrics.

Pay and Benefits

Salary: USD 137,900 - 190,000 annually
Equity and Bonus:Equity
Perks:Annual BonusEquity

Key Requirements

  • •Strong project/program management and services delivery experience delivering strategic customer engagements on time and within budget.
  • •Deep experience with project financial fundamentals and PSA tools such as Financial Force for reporting, forecasting, and tracking.
  • •Excellent customer-facing skills, including communicating with executives and building relationships cross-functionally.
  • •Exceptional organizational and change management skills to manage competing client demands and escalations.
  • •Strong presentation skills and understanding of professional services business metrics in a SaaS environment, with strong interpersonal skills in political situations.
Experience:SaaSProfessional servicesCustomer delivery
Skills:CommunicationOrganizationMultitaskingEscalation managementRelationship building
Tech Stack:FinancialForceSalesforceMetabaseTrelloPSA toolsFinancial Force

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor