Operations Director, Payments

Sporty Group
Anywhere
Workplace: RemoteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Analytical skills","Decision-making","Risk awareness","Stakeholder collaboration"]

Own payment operations strategy for products used by millions of global users. Define KPIs across acceptance, performance, conversion, compliance, and cost; lead fraud prevention, risk management, KYC investigations, and policy enforcement. Continuously analyze payment market trends and monitor metrics to drive improvements in customer experience. Recruit and lead a payments team across geographies, partnering with product and engineering and acting as a primary point of contact with network partners.

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Sporty Group
Sporty Group
8 months ago

Operations Director, Payments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own payment operations strategy for products used by millions of global users. Define KPIs across acceptance, performance, conversion, compliance, and cost; lead fraud prevention, risk management, KYC investigations, and policy enforcement. Continuously analyze payment market trends and monitor metrics to drive improvements in customer experience. Recruit and lead a payments team across geographies, partnering with product and engineering and acting as a primary point of contact with network partners.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Define, own, and manage payment operations strategies, including core KPIs for acceptance, performance, conversion, compliance, and cost.
  • •Oversee fraud prevention and risk management strategies, policies, and procedures to safeguard assets and minimize losses.
  • •Continuously analyze payment market trends and monitor business/process metrics to identify solutions and drive KPI improvements.
  • •Oversee investigations of suspected fraudulent activities, ensuring timely analysis of data, documentation, and evidence.
  • •Recruit, manage, lead, and motivate a payments team across geographies and collaborate with product and engineering to solve challenges and improve customer experience.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

  • •Fluency in written and spoken English.
  • •Bachelor’s or Master’s degree in Finance or a related field.
  • •Advanced knowledge of global payment systems and region-specific rules and regulations.
  • •Proven experience in fraud, risk, KYC, investigation, and risk management.
  • •Expert experience leading and building a team, with strong analytical and decision-making skills using data and metrics.
Experience:FintechTechGaming
Education:Bachelor's in Finance
Skills:LeadershipAnalytical skillsDecision-makingRisk awarenessStakeholder collaboration
Languages:English

Company Brief

Sporty Group
Operates an online retail platform offering sports apparel, equipment, and accessories across multiple sports categories, targeting consumers and amateur athletes with a range of brands and direct-to-consumer products.
Industry: E-commerce
Website