NTT

1 month ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users in Bangalore, resolving issues for devices, applications, and processes. Log, update, and escalate support tickets promptly, and support IT onboarding for new users. Collaborate with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process and technology improvements. Work in 24/7 rotational shifts with an on-office requirement.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements for IT business tools and support.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting skills, including bug finding and resolution.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT