Payroll Support Lead, Americas: United States, Canada, Mexico, Brazil

Own the most complex payroll support cases across the US, Canada, Mexico, and Brazil, serving as the subject-matter expert and escalation point for each market. Resolve country-specific payroll issues (gross-to-net, statutory deductions, corrections, and off-cycle scenarios) using deep local payroll rule knowledge. Set the quality bar by driving SLA-backed resolutions, coaching support responses, keeping Salesforce and Zendesk data accurate, and partnering across Payroll Operations and product to improve processes.