Customer Assistance Coordinator - Roadside (Croydon, ENG, GB, CR9 6HD)

Allianz
United Kingdom
Workplace: HybridFull timeGBP 27,013.6+ annuallyFunction: Executive & General ManagementSkills: ["Communication","Active listening","Empathy","Problem-solving","Customer focus","Ability to work under pressure","Multitasking"]

Join Allianz Partners’ Roadside Assistance team in Croydon as a Customer Service Coordinator. You’ll handle inbound customer calls with empathy and professionalism, manage roadside assistance cases end-to-end, provide clear updates, and maintain accurate case records across multiple systems. Working hybrid, you’ll follow call guidelines and collaborate with your team to drive continuous service excellence while supporting customers during urgent, stressful moments.

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Allianz
Allianz
1 week ago

Customer Assistance Coordinator - Roadside (Croydon, ENG, GB, CR9 6HD)

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Last checked: 17 hours agoStatus: Live

Job Summary

Join Allianz Partners’ Roadside Assistance team in Croydon as a Customer Service Coordinator. You’ll handle inbound customer calls with empathy and professionalism, manage roadside assistance cases end-to-end, provide clear updates, and maintain accurate case records across multiple systems. Working hybrid, you’ll follow call guidelines and collaborate with your team to drive continuous service excellence while supporting customers during urgent, stressful moments.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Respond to customer calls professionally and empathetically while meeting quality standards.
  • •Proactively manage roadside assistance cases from first contact through resolution with timely service delivery.
  • •Provide clear, consistent updates to customers throughout each case.
  • •Follow established call guidelines and procedures to meet quality and compliance requirements.
  • •Log and update case information accurately across multiple systems and collaborate to improve service excellence.

Pay and Benefits

Salary: GBP 27,013.6 annually
Perks:PensionPrivate MedicalLife AssuranceDiscountsEapPaid Leave

Key Requirements

  • •Strong verbal communication and active listening skills, remaining calm and solution-focused under pressure.
  • •A customer-first mindset with a compassionate, professional approach for stressful situations.
  • •Confidence using multiple systems and managing several tasks at the same time.
  • •Flexibility to work varied hours on a shift pattern (7:00 AM – 9:00 PM, Monday to Sunday), including weekends and bank holidays.
  • •Desirable: experience in customer service, contact centre, or emergency services, or knowledge of roadside assistance processes/motor claims.
Skills:CommunicationActive listeningEmpathyProblem-solvingCustomer focusAbility to work under pressureMultitasking

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn