Customer Strategy Director

Cresta
United States
Workplace: RemoteFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Communication","Problem-solving","Negotiation"]

Senior, strategic advisor to Cresta’s largest customers, leading enterprise engagements and defining long-term value through AI-enabled contact center transformations. Partners with Sales, Professional Services and Customer Success to craft deployment plans, ROI models, and governance that drive cost efficiency, revenue growth, and enhanced customer experience across multi-stakeholder programs.

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FursaFursa
Cresta
Cresta
7 months ago

Customer Strategy Director

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Last checked: 3 minutes agoStatus: Live

Job Summary

Senior, strategic advisor to Cresta’s largest customers, leading enterprise engagements and defining long-term value through AI-enabled contact center transformations. Partners with Sales, Professional Services and Customer Success to craft deployment plans, ROI models, and governance that drive cost efficiency, revenue growth, and enhanced customer experience across multi-stakeholder programs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives
  • •Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value
  • •Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement
  • •Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model
  • •Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance)

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkEquity

Key Requirements

  • •Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
  • •Deep understanding of business value creation, change management, and/or consulting methodologies
  • •Experience designing and interpreting Statements of Work to meet Enterprise customer needs
  • •Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
  • •Experience managing and advising on large scale programs with many stakeholders and dependencies
Experience:SaaSEnterprise softwareAI
Skills:CommunicationProblem-solvingNegotiation
Languages:English
Tech Stack:AIGenerative AI

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn