Software Support Engineer - Tier 3

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementEducation: mastersSkills: ["Self-learning","Troubleshooting","Root cause analysis","Communication","Customer support mindset"]

Provide Tier 3 software support for semiconductor equipment installed at customer sites worldwide. You’ll handle SW escalations that don’t require code changes, troubleshoot complex customer issues by analyzing software, IT, and databases, reproduce problems internally, and perform root-cause analysis. Support field and Tier-1/Tier-2 teams with troubleshooting plans, contribute to new software development, and assist with installations, upgrades, training, and customer-experience tooling.

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FursaFursa
Applied Materials
Applied Materials
3 days ago

Software Support Engineer - Tier 3

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide Tier 3 software support for semiconductor equipment installed at customer sites worldwide. You’ll handle SW escalations that don’t require code changes, troubleshoot complex customer issues by analyzing software, IT, and databases, reproduce problems internally, and perform root-cause analysis. Support field and Tier-1/Tier-2 teams with troubleshooting plans, contribute to new software development, and assist with installations, upgrades, training, and customer-experience tooling.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Function as a technical support Tier for software issues and contain field SW escalations that don’t require code changes.
  • •Independently resolve complex customer issues by analyzing product and system/computing issues (SW, IT, databases).
  • •Provide troubleshooting plans and technical solutions to field and Tier-1/Tier-2 teams; reproduce issues on internal systems and perform root-cause analysis.
  • •Proactively identify points of failure and drive resolution; provide support-related inputs for future releases and participate in new product introductions.
  • •Support on-site projects like new installations and software upgrades, and develop training and utilities/tools to enhance customer experience.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceLearning Budget

Key Requirements

  • •At least 5 years’ experience in Technical Support or in a similar Tier 3 role.
  • •Proven experience learning and understanding multi-disciplinary, large-scale systems.
  • •Ability to troubleshoot complex issues by analyzing software, IT, and databases, and perform root-cause analysis.
  • •Excellent English (verbal and written).
  • •Proven experience with Microsoft and Linux operating systems, with a Bachelor’s/master’s degree in computer science and/or engineering (or other technical degree).
Experience:SemiconductorTechnical supportSoftware supportEnterprise systems
Education:Master's
Skills:Self-learningTroubleshootingRoot cause analysisCommunicationCustomer support mindset
Languages:English
Tech Stack:Machine learningAIMicrosoftLinuxDevOps

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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