Atos

2 weeks ago

German Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide German-language customer support for technical inquiries through phone, email, or chat. Troubleshoot issues, document and track interactions in a ticketing system, and ensure timely first-contact resolution. Escalate complex problems to the appropriate teams and follow incident, problem, and service request procedures. Collaborate on process improvements and knowledge base updates, meet SLAs/KPIs, and continuously develop technical skills to support users effectively.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide German-language support to users via phone, email, or chat, including troubleshooting and resolving technical problems.
•Document and track customer interactions and resolutions accurately in a ticketing system.
•Escalate complex or unresolved issues to the appropriate teams or higher-level support.
•Follow established procedures for incident management, problem management, and service request fulfillment.
•Maintain customer satisfaction by meeting SLAs/KPIs and collaborating on process improvements and knowledge base updates.

Key Requirements

•Fluent in German and English (written and verbal).
•Previous experience in a customer support or service desk role, preferably technical support.
•Ability to analyze and resolve technical issues independently or with collaboration.
•Excellent customer service and interpersonal skills to handle inquiries professionally and empathetically.
•Ability to work under pressure, meet tight deadlines, and handle shifts including weekends and holidays.

Skills:Problem-solvingTroubleshootingCustomer serviceInterpersonal skillsOrganizational skills

Languages:GermanEnglish

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

2 weeks ago

German Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide German-language support to users via phone, email, or chat, including troubleshooting and resolving technical problems.
•Document and track customer interactions and resolutions accurately in a ticketing system.
•Escalate complex or unresolved issues to the appropriate teams or higher-level support.
•Follow established procedures for incident management, problem management, and service request fulfillment.
•Maintain customer satisfaction by meeting SLAs/KPIs and collaborating on process improvements and knowledge base updates.

Key Requirements

•Fluent in German and English (written and verbal).
•Previous experience in a customer support or service desk role, preferably technical support.
•Ability to analyze and resolve technical issues independently or with collaboration.
•Excellent customer service and interpersonal skills to handle inquiries professionally and empathetically.
•Ability to work under pressure, meet tight deadlines, and handle shifts including weekends and holidays.

Skills:Problem-solvingTroubleshootingCustomer serviceInterpersonal skillsOrganizational skills

Languages:GermanEnglish

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn