Remote Customer Support Specialist- Part Time & Full Time

Qureos
United States
Workplace: RemoteFull timeUSD 25 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Discretion","Problem-solving","De-escalation","Confidentiality"]

Serve as the first point of contact for inbound customer enquiries via email, phone, and other channels. Provide clear, accurate, and timely responses while handling sensitive issues with empathy, discretion, and professionalism. Assess customer needs to drive resolution, escalate complex cases to internal teams, and keep detailed records. Support consistent, accurate communications by staying informed about public-facing company information.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
3 days ago

Remote Customer Support Specialist- Part Time & Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact for inbound customer enquiries via email, phone, and other channels. Provide clear, accurate, and timely responses while handling sensitive issues with empathy, discretion, and professionalism. Assess customer needs to drive resolution, escalate complex cases to internal teams, and keep detailed records. Support consistent, accurate communications by staying informed about public-facing company information.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the primary point of contact for inbound customer enquiries via email, phone, and other communication channels.
  • •Provide clear, accurate, and timely information while upholding professional standards.
  • •Handle sensitive enquiries with empathy, discretion, and high care.
  • •Identify and assess customer needs to achieve satisfaction and resolution; escalate complex issues to internal teams.
  • •Maintain detailed, accurate records of customer interactions, transactions, comments, and complaints.

Pay and Benefits

Salary: USD 25 - 30 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in customer support, client services, or a similar public-facing role.
  • •Exceptional verbal and written communication skills with a professional, articulate approach.
  • •Strong interpersonal skills to handle sensitive conversations with empathy, patience, and discretion.
  • •Excellent problem-solving abilities, including de-escalating challenging situations.
  • •Proficiency using CRM systems and other customer support software; ability to work independently and manage time effectively in a remote environment.
Experience:HealthcareBioscience
Skills:CommunicationEmpathyDiscretionProblem-solvingDe-escalationConfidentiality
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn