Developer Support Associate (New Grad)

Okta
Chicago
Workplace: HybridFull timeUSD 79,000 - 79,000 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Customer obsession","Collaboration","Constructive feedback","Cross-team communication","Problem-solving"]

Provide operative support and operational maintenance for Okta’s Customer Identity Cloud customers as the primary point of contact for support issues. Resolve technical and non-technical customer problems within SLAs, act as the voice of the customer, and deliver best-practice guidance. Work collaboratively across the extended support team and other departments to exceed customer expectations, including weekend rotation coverage in a hybrid schedule.

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FursaFursa
Okta
Okta
2 days ago

Developer Support Associate (New Grad)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide operative support and operational maintenance for Okta’s Customer Identity Cloud customers as the primary point of contact for support issues. Resolve technical and non-technical customer problems within SLAs, act as the voice of the customer, and deliver best-practice guidance. Work collaboratively across the extended support team and other departments to exceed customer expectations, including weekend rotation coverage in a hybrid schedule.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Support and maintain customers using the Customer Identity Cloud SaaS solution by resolving technical and non-technical issues in line with Okta SLAs.
  • •Provide technical support and best-practice guidance as the primary point of contact for support-related issues.
  • •Build and maintain strong client relationships to achieve high customer satisfaction.
  • •Collaborate with the extended support team and other departments to exceed customer expectations.
  • •Participate in a weekend shift rotation to deliver 24x7 service coverage.

Pay and Benefits

Salary: USD 79,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

  • •Must be a new graduate graduating between December 2025 and August 2026.
  • •Bachelor’s degree in Computer Science, Information Systems, or related technical disciplines; equivalent related professional experience.
  • •Some proficiency in at least one programming language, ideally JavaScript.
  • •Knowledge of HTTP, encryption, and basic security concepts, plus one or more authentication/authorization concepts such as SSO or MFA.
  • •Ability to context-switch between multiple complex work streams and subdivide problems to pinpoint root cause.
Education:Bachelor's in Computer Science, Information Systems, or related technical disciplines
Skills:Customer obsessionCollaborationConstructive feedbackCross-team communicationProblem-solving
Languages:English
Tech Stack:Customer Identity CloudSaaSHTTPEncryptionSSOMFAJavaScript

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn