Online Travel Chat Consultant

American Express
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer care","Problem-solving","Resilience","Time-management","Multi-tasking"]

Serve American Express Card Members through real-time online chat on the American Express Travel website, helping them plan trips and resolve travel issues. Troubleshoot problems related to using the travel website, guide customers through navigation, and book domestic and international flights, cars, and hotels. Use your travel knowledge to explain exclusive benefits and Membership Rewards options while handling multiple conversations and delivering extraordinary customer care.

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American Express
American Express
1 day ago

Online Travel Chat Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve American Express Card Members through real-time online chat on the American Express Travel website, helping them plan trips and resolve travel issues. Troubleshoot problems related to using the travel website, guide customers through navigation, and book domestic and international flights, cars, and hotels. Use your travel knowledge to explain exclusive benefits and Membership Rewards options while handling multiple conversations and delivering extraordinary customer care.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Consult with Card Members to recommend tailored resolutions that meet their needs.
  • •Troubleshoot issues related to using the travel website and guide customers as they navigate the site.
  • •Book domestic and international flights, cars, and hotels for Card Members.
  • •Help Card Members access exclusive benefits, including how to make the most of Membership Rewards points.
  • •Multi-task while conducting multiple customer conversations simultaneously.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid Parental

Key Requirements

  • •At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS as part of the metrics.
  • •At least 1 year of GDS experience is required.
  • •Ability to fluently speak and write in English.
  • •Live chat experience (travel or non-travel account) is preferred but not required for candidates with strong travel industry voice experience.
  • •Strong computer skills to communicate with multiple customers while navigating different tools.
Experience:BPOTravel industry
Skills:Customer careProblem-solvingResilienceTime-managementMulti-tasking
Languages:English
Tech Stack:GDSOnline chatTravel website

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn