TeamSnap

1 month ago

Account Manager - SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Account Manager for a remote-first SaaS provider handling high-volume customer relationships. You will manage a busy support/ticket queue, respond to inquiries, escalate issues, follow playbooks for renewals and migrations, and surface product feedback to drive prioritization. Tools include Salesforce, Slack, Zoom, and ChurnZero; collaboration with cross-functional teams is essential to ensure high retention and adoption.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy across a large book of business
•Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction
•Handle escalations quickly and calmly by assessing urgency, looping in the right internal stakeholders, and driving issues to resolution
•Follow established processes and playbooks for case management, renewal workflows, and migration support, and flag gaps or inefficiencies
•Identify patterns across cases and surface recurring customer pain points or product feedback to cross-functional teams and your manager

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRemote Work401kPaid Leave

Key Requirements

•0-3 years in Customer Success, Account Management, or Support, preferably in a SaaS environment
•Proven track record of managing a high-volume book of business or support queue with consistent results
•Ability to travel occasionally for company meetings, trade shows, and client visits
•Sports industry experience preferred
•Strong B2B relationship management skills and a consultative approach

Experience:0SaaSSportsB2BCustomer success

Skills:CommunicationProblem-solvingCollaborationCrmCustomerservice

Languages:English

Tech Stack:SalesforceSlackZoomChurnZero

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

TeamSnap

Provides a sports team management platform and mobile app that helps coaches, managers, and parents organize schedules, messaging, payments, and player availability for recreational and competitive youth and adult sports teams.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Headquarters: Boulder, United States

Founded: 2009

Website LinkedIn

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TeamSnap

1 month ago

Account Manager - SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy across a large book of business
•Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction
•Handle escalations quickly and calmly by assessing urgency, looping in the right internal stakeholders, and driving issues to resolution
•Follow established processes and playbooks for case management, renewal workflows, and migration support, and flag gaps or inefficiencies
•Identify patterns across cases and surface recurring customer pain points or product feedback to cross-functional teams and your manager

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRemote Work401kPaid Leave

Key Requirements

•0-3 years in Customer Success, Account Management, or Support, preferably in a SaaS environment
•Proven track record of managing a high-volume book of business or support queue with consistent results
•Ability to travel occasionally for company meetings, trade shows, and client visits
•Sports industry experience preferred
•Strong B2B relationship management skills and a consultative approach

Experience:0SaaSSportsB2BCustomer success

Skills:CommunicationProblem-solvingCollaborationCrmCustomerservice

Languages:English

Tech Stack:SalesforceSlackZoomChurnZero

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

TeamSnap

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Headquarters: Boulder, United States

Founded: 2009

Website LinkedIn