Contact Center Voice Engineer - Mid Level

USAA
San Antonio, Plano
Workplace: HybridFull timeUSD 93,770 - 179,240Function: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Troubleshooting","Log analysis","Analytical thinking","Problem-solving","Communication"]

Join the Voice Infrastructure team within Contact Center Technologies to support enterprise member interactions at scale. You’ll design and implement scalable infrastructure, troubleshoot complex production issues, and analyze outages to drive improvements. Build monitoring and tooling, automate service delivery and maintenance through CI/CD and infrastructure-as-code, and support Cisco contact center platform upgrades, integrations, and call-flow technologies using Python/Go.

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FursaFursa
USAA
USAA
13 hours ago

Contact Center Voice Engineer - Mid Level

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join the Voice Infrastructure team within Contact Center Technologies to support enterprise member interactions at scale. You’ll design and implement scalable infrastructure, troubleshoot complex production issues, and analyze outages to drive improvements. Build monitoring and tooling, automate service delivery and maintenance through CI/CD and infrastructure-as-code, and support Cisco contact center platform upgrades, integrations, and call-flow technologies using Python/Go.
Location: San Antonio, Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Design scalable IT system infrastructure under limited supervision and implement system changes with consistency and autonomy.
  • •Troubleshoot complex technology production issues and resolve outages; identify improvement opportunities and recommend solutions to management.
  • •Build monitoring and tooling for systems and automate service delivery and maintenance tasks using code in CI/CD pipelines.
  • •Develop software-defined infrastructure in code and support risk identification and control in line with risk and compliance policies.
  • •Mentor junior engineers and may mentor peer engineers while evaluating technology solutions with oversight.

Pay and Benefits

Salary: USD 93,770 - 179,240
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental LeaveAdoption AssistanceVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •4 years of infrastructure experience with depth in IT disciplines/technologies (e.g., IT Management, Software Development, Data Engineering, Agile Product/Release Management).
  • •2 years of experience creating, modifying, and maintaining infrastructure and individual system components.
  • •Knowledge of designing scalable IT system infrastructures and implementing system changes or automating service delivery/maintenance tasks.
  • •Basic understanding of cloud technologies and tools.
Education:Bachelor's
Skills:TroubleshootingLog analysisAnalytical thinkingProblem-solvingCommunication
Tech Stack:Cisco UCCERouter/LoggerAW/HDS/DDSPGsCVPFinesseCCMPSQLCTI integrationsREST APIsJSONOAuthCisco contact center call flowsSIPVoIPPythonGoCI/CD pipelinesInfrastructure-as-codeAWS Connect

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn