Technical Services Administrator

ZOLL Medical
Australia
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Attention to detail","Organisational and time management","Written and verbal communication","Customer focus","Managing competing priorities"]

Support the ANZ Technical Service team by coordinating service workflows and managing service documentation and system data. Own service job creation, scheduling, and tracking in ERP/CRM systems, process requests and returns (RMA), and coordinate field service engineer bookings for customer sites. Serve as a key customer contact for service status, updates, and communication, while maintaining compliant records and supporting QA/RA and shipping/parts coordination.

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ZOLL Medical
ZOLL Medical
1 day ago

Technical Services Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Support the ANZ Technical Service team by coordinating service workflows and managing service documentation and system data. Own service job creation, scheduling, and tracking in ERP/CRM systems, process requests and returns (RMA), and coordinate field service engineer bookings for customer sites. Serve as a key customer contact for service status, updates, and communication, while maintaining compliant records and supporting QA/RA and shipping/parts coordination.
Location: Australia
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Manage service job creation, scheduling, and tracking in ERP/CRM systems.
  • •Process service requests, returns (RMA), preventative maintenance schedules, and repair workflows.
  • •Coordinate field service engineer schedules and customer site bookings.
  • •Ensure service documentation is accurate, complete, and compliant, including records for audits and QA.
  • •Coordinate shipping and tracking of service parts and loan equipment, and maintain accurate data entry across systems.

Key Requirements

  • •1-3 years experience in an administrative or service coordination role.
  • •1-3 years strong proficiency in Microsoft Office (Excel, Outlook, Word).
  • •1-3 years experience working with ERP/CRM systems.
  • •Experience within medical devices, healthcare, or a regulated industry.
  • •Experience supporting field-based teams.
Experience:1-3 yearsMedical devicesHealthcareRegulated industry
Skills:Attention to detailOrganisational and time managementWritten and verbal communicationCustomer focusManaging competing priorities
Languages:English
Tech Stack:WorkdaySalesforceERPCRMMicrosoft OfficeExcelOutlookWord

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn