Technical Support Engineer (Based in Gujarat, India)

ASML
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork","On-site support"]

Field-service oriented Technical Support Engineer responsible for on-site repairs and maintenance of ASML machines, providing 7x24 on-call support, escalating complex issues, and coordinating with global support teams. Based in Gujarat, India, with responsibilities spanning problem solving, training, and continuous improvement initiatives, contributing to customer satisfaction and operational excellence.

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ASML
ASML
3 months ago

Technical Support Engineer (Based in Gujarat, India)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Field-service oriented Technical Support Engineer responsible for on-site repairs and maintenance of ASML machines, providing 7x24 on-call support, escalating complex issues, and coordinating with global support teams. Based in Gujarat, India, with responsibilities spanning problem solving, training, and continuous improvement initiatives, contributing to customer satisfaction and operational excellence.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Analyze and perform repairs at customer site and escalate to the next level when needed
  • •Provide 7x24 on-call on-site support to the 1st line team during escalations
  • •Engage with GSC or Factory support and coordinate with TS engineers from other countries during escalations
  • •Lead technical escalations by defining action plans and communicating with stakeholders
  • •Attend customer meetings with fab team when necessary and participate in projects and continuous improvements
  • •Perform specialized technical services to Sales or internal customers, acting as a technical expert
  • •Stay updated with developments in own field and share Best Known Methods within the organization

Key Requirements

  • •Diploma in Electronics / Electrical Engineering / Mechatronics with 2-3 years of relevant experience (semiconductor industry preferred)
  • •Ability to solve technical issues in Positioning competency; willingness to learn Handling competency later
  • •Willingness to provide 7x24 on-call on-site support during escalations
  • •Experience engaging with GSC or Factory support and coordinating with TS engineers from other countries
  • •Strong communication, teamwork, and proactive attitude with the ability to work under high stress during escalations
Experience:2-3 yearsSemiconductor
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkOn-site support

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn