General Dynamics

1 month ago

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Lead and mentor a macOS/mac hardware-focused help desk team for a federal client, ensuring high-quality ticket handling, QA adherence, and ongoing improvements. Will act as a technical SME for Mac, coordinate with network/infrastructure, and drive training, documentation, and process enhancements in a high-security environment.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Provide advanced technical support for macOS systems, Apple hardware, and peripherals in a secure executive federal environment.
•Review and monitor active tickets to ensure quality standards, documentation accuracy, and proper escalation.
•Partner with QA Coordinator and Training Manager to identify process gaps and implement solutions across the service desk.
•Serve as a technical SME for the Mac team, mentoring Tier 1 and Tier 1.5 technicians.
•Assist with testing, evaluating, and recommending improvements for Apple hardware/software deployments.

Pay and Benefits

Perks:401kPaid Leave

Key Requirements

•BA/BS (or equivalent experience)
•5+ years of related experience
•CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
•US Citizenship Required
•Active Top Secret/SCI clearance

Experience:2+ yearsGovernmentFederalMacosApple

Education:Bachelor's

Skills:Customer serviceMentorshipTrainingCommunicationLeadership

Certifications:CompTIA Security+

Languages:English

Tech Stack:MacOSAppleVPN

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 month ago

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Provide advanced technical support for macOS systems, Apple hardware, and peripherals in a secure executive federal environment.
•Review and monitor active tickets to ensure quality standards, documentation accuracy, and proper escalation.
•Partner with QA Coordinator and Training Manager to identify process gaps and implement solutions across the service desk.
•Serve as a technical SME for the Mac team, mentoring Tier 1 and Tier 1.5 technicians.
•Assist with testing, evaluating, and recommending improvements for Apple hardware/software deployments.

Pay and Benefits

Perks:401kPaid Leave

Key Requirements

•BA/BS (or equivalent experience)
•5+ years of related experience
•CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
•US Citizenship Required
•Active Top Secret/SCI clearance

Experience:2+ yearsGovernmentFederalMacosApple

Education:Bachelor's

Skills:Customer serviceMentorshipTrainingCommunicationLeadership

Certifications:CompTIA Security+

Languages:English

Tech Stack:MacOSAppleVPN

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn