Customer Specialist - Full Time

CarMax
Alabama
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience that supports customers across vehicle buying, selling, and servicing. Guide customers through sales, appraisals, test drives, and financing applications while conducting vehicle condition assessments and documenting findings. Manage inventory and quality checks, handle paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Maintain CarMax EH&S standards and keep a clean, organized work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience that supports customers across vehicle buying, selling, and servicing. Guide customers through sales, appraisals, test drives, and financing applications while conducting vehicle condition assessments and documenting findings. Manage inventory and quality checks, handle paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Maintain CarMax EH&S standards and keep a clean, organized work area.
Location: Alabama
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Assess vehicle condition accurately for appraisals, documenting details and communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing, collaborating across teams for a smooth customer experience.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals while following processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn