Area Service Supervisor, Western Canada CPDI

Eaton
Calgary, Edmonton
Workplace: HybridFull timeUSD 93,000 - 117,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Effective communication","Leadership","Financial acumen","Root cause analysis","Cross-functional collaboration"]

Direct and coordinate CPDI service regional operations across Western Canada to achieve safety, customer service, sales, profitability, productivity, and growth goals. Lead and develop field service electronics technicians, manage territory workload and resource capacity using Salesforce Field Service Lightning and analytics, and drive continuous improvement initiatives. Own regional profitability and forecasts, oversee budgeting and execution of sales quotes and project delivery, and serve as the escalation point for complex customer and scheduling issues.

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Eaton
Eaton
2 days ago

Area Service Supervisor, Western Canada CPDI

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Last checked: 10 hours agoStatus: Live

Job Summary

Direct and coordinate CPDI service regional operations across Western Canada to achieve safety, customer service, sales, profitability, productivity, and growth goals. Lead and develop field service electronics technicians, manage territory workload and resource capacity using Salesforce Field Service Lightning and analytics, and drive continuous improvement initiatives. Own regional profitability and forecasts, oversee budgeting and execution of sales quotes and project delivery, and serve as the escalation point for complex customer and scheduling issues.
Location: Calgary, Edmonton
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Direct and coordinate CPDI Service regional operations to meet safety, customer service, sales, profitability, productivity, and growth objectives.
  • •Lead and develop direct reports (field service electronics technicians), setting expectations, coaching, and managing individual and team performance.
  • •Manage territory workload and resource capacity (including overtime) to meet customer commitments using Salesforce Field Service Lightning and operational data.
  • •Assure employee safety in low/medium/high voltage environments by deploying safety programs, maintaining compliance, and ensuring safety resources are available.
  • •Own regional profitability by building profit plans and forecasts, managing budgeting/procurement and execution of sales quotes, and taking recovery action when performance is below plan.

Pay and Benefits

Salary: USD 93,000 - 117,000 annually

Key Requirements

  • •Bachelor’s degree or college diploma or Red Seal Certification.
  • •Minimum of five (5) years electrical/electronic field service expertise.
  • •Minimum of two (2) years of people leadership experience (or five (5) years of large technical project leadership experience).
  • •Possess and maintain a valid and unrestricted driver’s license.
  • •Legally authorized to work in Canada without company sponsorship.
Experience:5+ yearsElectricalElectrical/electronic field serviceField servicePower systems
Education:Bachelor's
Skills:Effective communicationLeadershipFinancial acumenRoot cause analysisCross-functional collaboration
Licenses:Valid unrestricted driver's license
Certifications:Red Seal Certification
Tech Stack:Salesforce Field Service LightningSalesforcePower BIExcelLean5SMESHEBS

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn