Implementation Specialist, Single

Weave
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer focus","Communication","Collaboration","Problem solving","Organizational skills"]

Own end-to-end onboarding for Weave customers—from kickoff through go-live—serving as the primary implementation specialist and trusted advisor. Manage a portfolio of customers at different onboarding stages, lead training and activation calls, configure and activate Weave systems, and troubleshoot implementation issues. Drive customer adoption, handle escalations, communicate milestones, document progress, and run post-go-live check-ins to support long-term retention and satisfaction.

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FursaFursa
Weave
Weave
1 day ago

Implementation Specialist, Single

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Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end onboarding for Weave customers—from kickoff through go-live—serving as the primary implementation specialist and trusted advisor. Manage a portfolio of customers at different onboarding stages, lead training and activation calls, configure and activate Weave systems, and troubleshoot implementation issues. Drive customer adoption, handle escalations, communicate milestones, document progress, and run post-go-live check-ins to support long-term retention and satisfaction.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary implementation specialist from kickoff through go-live.
  • •Manage a portfolio of customers across different onboarding stages.
  • •Lead customer training and activation calls and configure/activate Weave systems.
  • •Troubleshoot implementation issues and coordinate with internal teams as needed.
  • •Proactively manage expectations, handle escalations, document progress, and run post-go-live check-ins.

Key Requirements

  • •2+ years of experience in customer-facing roles.
  • •Strong presentation and customer training skills.
  • •Ability to manage multiple implementations simultaneously.
  • •Excellent verbal and written communication skills.
  • •Strong technical aptitude to troubleshoot software workflows.
Experience:2+ yearsSaaS
Skills:Customer focusCommunicationCollaborationProblem solvingOrganizational skills

Company Brief

Weave
Provides an integrated communications and customer engagement platform for small and medium businesses, offering phone, messaging, appointment reminders, payments, and CRM tools to improve customer relationships and practice operations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lehi, United States
Founded: 2008
WebsiteLinkedIn